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To ensure your satisfaction, products are 100% guaranteed. Products may be returned for full credit within 30 days of receipt subject to the following terms & conditions:

  • All Returns must be authorized.
  • A 15% restocking fee will be applied to all orders that are returned after 30 days and/or due to customer error.
  • No credit will be given for return of expired product.
  • No credit will be given for return of Imprinted toothbrushes.
  • No credit will be given for refused delivery of Imprinted toothbrushes.
  • Any associated free goods not returned will be billed.
  • Product must be returned in saleable condition and in original Sunstar containers.
  • Customers are responsible for return shipment costs except in cases of damaged merchandise or product shipped in error.

Product Return Process

  • A Customer Relations Representative MUST authorize all returns. To request return authorization, please call 800-528-8537. Sunstar will issue a UPS Return label to affix to boxes for returns of damaged product and product shipped in error. Customers must provide the order and/or invoice number, quantities and reason for the return.

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