To ensure your satisfaction, products are 100% guaranteed. Products may be returned for full credit within 30 days of receipt subject to the following terms & conditions:

• All Returns must be authorized.
• A 15% restocking fee will be applied to all orders that are returned after 30 days and/or due to customer error.
• No credit will be given for return of expired product.
• No credit will be given for return of Imprinted toothbrushes.
• No credit will be given for refused delivery of Imprinted toothbrushes.
• Any associated free goods not returned will be billed.
• Product must be returned in saleable condition and in original Sunstar containers.
• Customers are responsible for return shipment costs except in cases of damaged merchandise or product shipped in error.

Product Return Process

• A Customer Relations Representative MUST authorize all returns. To request return authorization, please call 800-528-8537. Sunstar will issue a UPS Return label to affix to boxes for returns of damaged product and product shipped in error. Customers must provide the order and/or invoice number, quantities and reason for the return.